As a small business, we had historically tried to perform all IT duties in house. When I say we performed these duties, it was actually me. I believed that this was a cost effective solution. At time I had looked into outsourcing IT services, but each company I talked to had a one size fits all plan where all services would be outsourced. I knew I needed help, but I wasn't ready to totally outsource all aspects of our IT. Plus these plans that took over all aspects of our IT came with a very hefty price tag.
I was introduced to Mike Benson and his team at SolutionOne Managed Services through our SolutionOne copier sales representative, Robert Mastera. After meeting with Mike, he analyzed our needs and came up with a plan to assist us with our IT requirements. Mike took the time to listen to me and truly understood what I was looking for. His Managed Services team has helped me make many major and necessary upgrades to our IT environment. They have improved our network security, implemented a robust back up system, helped us set up a VPN and assisted me in numerous other areas. Let's just say I sleep much better at night!
Another aspect I appreciate about the SolutionOne Managed Services is our quarterly reviews. These reviews are conducted face to face in our office. They are vital in mapping out the future of our IT needs. I know SolutionOne has always been known for their exceptional service of multifunction copiers and I can assure you that the services from the Managed Service team is just as outstanding.
Promotional Concepts, Inc. would like to thank SolutionOne and our Account Manager, Les Delmont, for outstanding service during our more recent copier purchase.
Delivery and setup of our new bizhub C224e was very fast and efficient. All of the contacts in our previous bizhub were transferred before installation took place, making for very little down time throughout the installation. Training on all features took less than two hours, and all follow up questions were answered quickly.
Promotional Concepts, Inc. has been a loyal customer of SolutionOne for 10 years, and we would highly recommend your business and services to our local peers.
I just wanted to take a moment and let you know how happy we are with your Managed IT Services. In this past year, we believe that we have increased reliability and up time, while reducing our overall IT budget. We know that there are a number of more improvements we want to make but at this juncture we also know that your team and tools will help us accomplish those improvements cost effectively.I’m confident that as we grow you’ll be there to assist with all of our technical requirements and partner with us to make the most cost effective choices available. We would recommend your Managed IT Services to others and feel confident that we have selected the right provider, after many years of floundering with others.